General

The Pin/Safety code is used to secure the pairing and use of remote controls between your smartphone and your vehicle.

As a security measure, this is systematically requested every 7 days.

What to do if the Pin/Safety code is not accepted:

1. Delete the registration of your smartphone(s) by following these steps:

  • Tap on the user icon
  • Tap on your name
  • Tap on the bin icon in the SMARTPHONE REGISTERED section

2. Now you have to do the registration(s) again:

  • Tap on the user icon
  • Tap on your name
  • Tap on "Register this Smartphone"
  • Tap on "SAVE THIS SMARTPHONE".  You will receive a code by SMS
  • Enter the code received
  • Choose your new PIN code
  • The smartphone is now registered
If the problem persists after following these indications, you can access the Contact and Assistance service by filling in the form available in the application.