All information is provided through the link between the vehicle and the application via the Bluetooth™ Service. To do this, you have to:

 

  1. Launch the phone's Bluetooth™.
  2. Launch the MyPEUGEOT application.
  3. Fill in the VIN or Select the correct vehicle in the MyPEUGEOT application. It will display the following icon in the application banner.



If this is not the case, the vehicle does not have this characteristic.  

Connect your smartphone from the vehicle's touch screen (By checking only Phone and Broadcast on the touch screen). A "Connected to Vehicle" banner will appear in the application.

The route and information will be fed back into the application when the vehicle's ignition is switched off.
 
Particulars of the journey and vehicle information :

 

  • The minimum distance of a route to be displayed in the application is 300 meters.
  • The average consumption of a trip will only be displayed for trips longer than 2 km.


If you are having connection problems, please follow these recommendations:

A. From the smartphone

 

  1. Make sure you have only one MyPEUGEOT application on your smartphone.
  2. Ensure you do not use Bluetooth™-enabled applications like Spotify or Waze. You must force the shutdown of these applications and ensure your MyPEUGEOT application is connected to the vehicle before launching the other applications. To verify this connection, you should view a connection banner from the application's home page, located above the image of your vehicle.
  3. If you have multiple VINs associated with your account, please ensure the correct VIN is selected in your application before connecting your vehicle to the MyPEUGEOT application.
  4. Do not connect your smartphone via WI-FI (or for iPhone to a USB cable) to ensure that the flow of the journey can be tracked via Bluetooth™.
  5. Check that the MyPEUGEOT application is not in the list of applications in the smartphone battery optimisation options menu.

 

B. From the vehicle

 

  1. Check that the date (Day/Month/Year) and time in the vehicle match the phone.
  2. Please ensure your touch screen's privacy mode is turned off. If the private mode is enabled, the application cannot retrieve your journeys.
  3. Please check that when pairing your smartphone to the vehicle, you do not tick the 3rd "Connection sharing" box on the touch screen. This connection-sharing mode blocks the upward movement of journeys.
  4. Please check that when pairing your smartphone to the vehicle, you first accept the pairing from the touch screen before validating it from the smartphone.
     

If the problem persists despite the respected recommendations, please contact our Contact and Assistance service.