Below are the best practices to make the best use of your e-remote control service:

General

• Make sure you are in an area with good network coverage,
• Take a trip at least 15 minutes every 7 days,
• Check that the private mode of your vehicle is indeed deactivated here.
• If you want to use several smartphones, Log in with the same account on the MyPEUGEOT application. The application will allow you to register your smartphone with validation steps to use these functions.

 Information on the Charge:

• To obtain this information, refresh the application on the charge detail page (click on the circular arrow at the top right of the load page). It will appear within a minute.
• During the information charging time, the internet connection must be stable. It must not switch from WI-FI to 4G (or vice versa); otherwise, communication will be interrupted.

Remote charge in programmed mode

• Charging starts at the chosen time before plugging in the vehicle.

Remote heating and air conditioning

• The first launch of a thermal pre-conditioning schedule will take place only if there are 45 minutes between the time you set this schedule and the chosen time.
• Once you have programmed thermal pre-conditioning, it is stored in the vehicle and will apply even if it is outside the coverage area.
• This function is not available / active if:
  • The doors and / or the boot are unlocked. If you unlock the vehicle during pre-conditioning, it will stop after 1 minute.
  • Several programmed pre-conditionings are carried out without using the vehicle.

Remote heating and air conditioning - Special conditions for Hybrid vehicles

• Initiating a thermal pre-conditioning program will interrupt charging your vehicle if it is in progress. It will resume at the end of this programming.
• If the battery is less than 20% and the vehicle is not charging the pre-conditioning function is not available / active.
• The charge commands requested during pre-conditioning will be taken into account by the vehicle and launched when the pre-conditioning is stopped. Warning: An information message may appear on the application.
   

Remote heating and air conditioning - Special conditions for electric vehicles

• If the battery is less than 50%, the pre-conditioning function is not available / active.
• In fast charging, there is no limitation in the simultaneous operation of pre-conditioning and vehicle charging. However, in slow charging, the outside temperature is a condition:
  • Between 5 and 35 °, the pre-conditioning and the load can work at the same time,
  • Outside this range:
    • Launching a thermal pre-conditioning program will interrupt charging your vehicle if it is in progress. It will resume at the end of this programming.
    • The load commands requested during pre-conditioning will be taken into account by the vehicle and launched when the pre-conditioning is stopped. Warning: An information message may appear on the application.

Despite these recommendations, if you encounter difficulties, contact the Customer Relations department using the form available on the MyPEUGEOT application. The application will invite you to send important information by checkboxes for the analysis of your case.