Certain vehicles produced before 2016 with radio-navigation systems using a personal SIM card: PEUGEOT Connect SOS and Assistance services: ending on 31st of December 2023.
Why is the service ending?
Hide The rapid development of connectivity systems has made the technology used on vehicles equipped with the navigations mentioned above obsolete and incompatible with current telecommunications and connectivity standards.
From a technical point of view, it is impossible to upgrade the radio navigation because bugs, security data breaches and security flaws cannot be avoided or corrected.
In addition, these unforeseeable events make the performance of the Connect SOS and Assistance services physically, legally and commercially impossible to fulfil, and they occurred after the sale of the concerned vehicles. Due to these events, Connect SOS and Assistance services will cease to be available for the vehicles mentioned above and end on 31st December 2023.
Does this closure impact my vehicle?
Only some vehicles produced before 2016 are impacted. You can quickly identify if your vehicle is concerned about checking if it has a slot to insert a SIM card you need to buy. It is subject to this restriction. The slot can be commonly found on the radio or in the glovebox. You could benefit from the Connect SOS and Assistance services if you have inserted an active SIM card.
This closure does not impact all the other vehicles with newer equipment.
What happens when the end of the service takes effect?
Connect SOS and Assistance calls will no longer work. The radio and navigation systems will not be impacted. unhide
Will there be a replacement/alternative for the service for my current vehicle?
No. Newer vehicles have a similar service built on a different platform. These services are not compatible with vehicles using an active personal SIM card.
What happens if I am involved in an accident after the services are unavailable?
The SOS and emergency call services will not be available. For emergency services, please dial 111 using your mobile phone. Please remember that some countries need an active SIM card to dial 111. You can contact PEUGEOT Roadside Assistance by calling 0800 738 436
What happens if I push the SOS and Assistance call buttons after the end date?
No phone connection is established.
How does the non-availability of the service affect the European eCall regulation?
Is it mandatory to have an eCall function? Hide eCall is mandatory for all new vehicles approved for manufacture after 31st March 2018. All our vehicles are compliant with the European eCall regulation.
Will the service be available until the end date?
Yes. PEUGEOT remains focused on delivering the same level of service through 31st December 2023, within the technical limitations.
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